Local Pickup Available in Canada & U.S.

Local pickup availability depends on the product, warehouse inventory, and order destination. Please check the pickup availability on each product page before placing your order. If a pickup location is available, you will be able to select local pickup during checkout.

We recommend placing your order online first and waiting for pickup confirmation from our team. Local pickup is arranged by confirmed order only, and walk in pickup may not be available without prior confirmation.

After your order is placed, our team will contact you within 24 hours by phone, text, or email to confirm your pickup time and provide any needed instructions. Please wait for this confirmation before visiting the warehouse.

Please bring your order slip, confirmation email, or pickup confirmation when you arrive. If someone else is picking up the order for you, please let us know in advance so we can confirm the pickup contact.

Many Raelon products are heavy and may be packed on a pallet. Please bring a suitable truck, trailer, or commercial vehicle for pickup. Our team can assist with loading, but the customer is responsible for securing the equipment before leaving the warehouse.

Yes. Our warehouse team will help load your order into your vehicle when possible. To make pickup smoother, please make sure your vehicle has enough space and is suitable for the size and weight of the equipment.

Yes, in many cases. Please contact us in advance with the carrier name, pickup contact, and order details. We will confirm the arrangement before releasing the order.