Privacy Policy
Last Updated: Mar 2025
At Raelon, we are committed to protecting your privacy. This Privacy Policy describes how raelon.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
By accessing our website or using our services, you consent to the terms outlined in this Privacy Policy.
1. Information We Collect
When you visit our website, we collect certain information about your device, your interaction with the Site, and any information necessary to process your purchases. Additionally, we may collect extra details if you contact us for customer support.
Personal Information We Collect & Why
| Category | Examples of Collected Data | Purpose of Collection |
|---|---|---|
| Device Information | Browser type, IP address, time zone, cookie data, pages visited, search terms, and Site interactions. | To load the Site accurately for you and perform analytics to improve user experience. |
| Order Information | Name, billing address, shipping address, payment details (including credit card numbers), email, phone number. | To process orders, manage payments, fulfill shipping, send order confirmations, prevent fraud, and provide customer support. |
| Customer Support | Order details, name, contact information, conversation history. | To improve customer experience and assist with inquiries. |
- How We Collect Information:
- Automatically: When you access our Site via cookies, log files, web beacons, or tracking pixels.
- Directly from you: When you place an order, sign up for emails, or contact customer service.
2. How We Use Your Personal Information
- We use your Personal Information to:
- Provide and improve our services.
- Process payments and fulfill orders.
- Communicate with you about your order status.
- Detect and prevent fraud.
- Send promotional emails (if you have opted in).
- Analyze customer behavior to enhance user experience.
3. Sharing Personal Information
We share your Personal Information with service providers that help us operate our business, such as:
- Shopify: We use Shopify to power our online store. You can learn more about how Shopify handles Personal Information here.
- Legal Compliance: We may disclose your Personal Information to comply with applicable laws, respond to subpoenas, or protect our rights.
We do not sell your Personal Information to third parties.
4. Behavioral Advertising & Marketing
- We use targeted advertising to provide you with relevant offers and promotions. This may include:
- Google Analytics: Tracks how customers use our Site. Learn more.
Advertising Networks: You can opt out of targeted ads via the Digital Advertising Alliance.
5. Data Retention & Security
- We retain your Personal Information for as long as necessary unless you request deletion.
- We implement technical, administrative, and physical safeguards to protect your data from unauthorized access or misuse.
6. Cookies & Tracking Technologies
- A cookie is a small data file stored on your device. We use cookies to:
- Improve website functionality.
- Track shopping cart data.
- Enhance security measures.
- Analyze visitor behavior for better user experience.
Managing Cookies:
Most browsers allow you to block or delete cookies in Settings. However, disabling cookies may affect website functionality.
7. Your Rights
- Depending on your location, you may have the right to:
- Access, update, or delete your Personal Information.
- Opt-out of marketing emails (by clicking “Unsubscribe” in the email footer).
- Request that we stop processing your data for specific purposes.
For any data requests, please contact us at info@prolifts.ca.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any modifications will be effective immediately upon posting.
We encourage you to review this policy regularly.
9. Contact Us
For questions, complaints, or concerns about our privacy practices, please contact: info@prolifts.ca
If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority.