Transpalettes électriques, gerbeurs et chariots élévateurs au Canada

Yes. Eligible Raelon equipment, parts and batteries ship to all Canadian provinces and territories.

Most in-stock orders are prepared for shipment within 48 business hours, Monday to Friday, excluding statutory holidays. Transit starts once the carrier collects the order. For pallet jacks to major cities, typical transit is 2–4 business days in BC and 3–9 business days elsewhere in Canada.

It depends on the equipment and the distance. For example, a pallet jack within BC is typically about CAD $150. Contact us for a quote to confirm freight for your equipment and postal code. Full details are in our shipping policy.

No separate fee. Residential delivery and liftgate service are included in the total shipping cost, which depends on the equipment, destination and carrier.

From our Richmond, BC or Edmonton, AB inventory, depending on stock and your destination.

Yes. Richmond Head Office: 4751 Shell Rd Unit 10, Richmond, BC, Monday to Friday 8:30–17:00. Edmonton: 9837 42 Ave NW, Edmonton, AB, Monday to Friday 9:00–17:00. Please confirm availability before you travel. See local pickup.

You can order online and pay by credit card at checkout. For larger orders we also accept cheque and bank transfer. Contact us to arrange.

Inspect the shipment before signing the carrier’s receipt and note any visible damage on it. Report damage or shortages to Raelon within 48 hours of delivery, with your order number and photos.

Yes. Pallet jacks and stackers can use Shop Pay Installments at checkout, subject to an eligibility check. Forklifts can qualify for 0% APR for up to 24 months for approved customers. See our financing options.

Eligible unopened and unused products, including forklifts, can be returned within 30 days of delivery. Every return needs written approval from Raelon first. For non-quality returns, a 15% restocking fee applies and the customer pays return freight. Custom, clearance and final-sale items are not returnable. See the refund policy.

Warranty starts on the delivery date. F4, F4-201 and stackers: 12 months on equipment and battery. Forklifts: 2 years. Other pallet jack models: 90 days on equipment and 12 months on battery. Warranty covers replacement parts and remote technical support. See the warranty policy.

Yes. We stock parts for Raelon equipment at our Richmond location, along with replacement batteries, chargers and wheels.

Yes. Our Richmond team can repair Raelon equipment. Bring it to our Richmond warehouse, or we can visit you on-site in the Greater Vancouver area. On-site visits are a paid service and are not covered by warranty. Contact us to book.

Our Head Office is at 4751 Shell Rd Unit 10, Richmond, BC V6X 3H4. Call 778-316-8133 or email info@prolifts.ca.

Start with our buying guides, try the equipment selector on this page, or contact us with your load weight, pallet size and facility type.

Yes. Raelon is expanding its dealer network across Canada and the United States. Sales-only partners may apply, and a repair department or showroom is not required. Apply on our Become a Dealer page.